Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow movement issues the same day you call. Slow movement is often caused by worn springs, lack of lubrication, or track misalignment—all of which our technicians can address quickly with our garage door repair service. For emergency situations, we offer 24/7 emergency service with rapid response times, typically arriving within 60 minutes in the Portland metro area.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Several factors can cause your garage door to move slowly. The most common causes include: worn or damaged springs, dirty or misaligned tracks, lack of proper lubrication, a failing opener motor, weather-related issues like cold temperatures affecting lubricant viscosity, and worn rollers or cables. Our technicians perform a comprehensive 25-point diagnostic to identify the exact root cause. Learn more in our limit switch adjustment guide. Schedule a preventive maintenance visit to catch issues early.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer flexible financing options including 0% interest plans for qualified buyers, extended payment terms up to 60 months, and no-credit-check options for smaller projects. Contact us for details about our current financing promotions. Read our warranty value assessment guide to understand the true value of your investment.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles to match any home architecture. Our garage door installation service includes carriage-style doors, traditional raised-panel steel doors, modern contemporary doors with glass panels, industrial-grade commercial doors, insulated doors for energy efficiency (R-value up to 18), and custom wood doors. Check out our color selection guide for help choosing the perfect look.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual preventive maintenance for most residential garage doors. During a tune-up, our technicians lubricate all moving parts, check spring tension, test safety features, inspect rollers and cables, and ensure the door is properly balanced. Read our cold weather preparation guide for seasonal tips.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed by the State of Oregon, bonded, and insured. We're BBB A+ rated and Angi Super Service Award recipients. Learn more about our team and our commitment to quality.

Question 7

What's included in your warranty?

Accepted Answer

Our comprehensive 3-Year warranty covers all parts and labor on new installations and repairs. Read our detailed warranty value assessment to understand exactly what's covered.

Question 8

Do you offer 24/7 emergency service?

Accepted Answer

Yes, we provide true 24/7 emergency garage door service throughout the Portland metro area. There are no extra charges for nights, weekends, or holidays. Call (971) 328-3943 now for immediate help.

Question 9

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours. This includes removing the old door, installing the new door and hardware, and testing all safety features. Contact us to schedule your installation.

Question 10

Can you match the style of my existing home?

Accepted Answer

Definitely! We offer extensive customization options. During your free consultation, we bring samples and use visualization tools. Check out our color selection guide for inspiration, then contact us to schedule a consultation.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major payment methods: cash, checks, credit cards (Visa, Mastercard, AmEx, Discover), financing, and digital payments. Contact us for details about our payment plans.

Question 12

How do I know if my garage door spring is broken?

Accepted Answer

Signs of a broken spring include: the door won't open or feels heavy, you hear a loud bang, the door opens only a few inches. Never attempt to operate a door with a broken spring. Call us immediately at (971) 328-3943 for safe, professional spring replacement. Learn more about garage door safety features.

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